FAQ: How Do I Contact Norton Antivirus?

Why does my Norton Antivirus says at risk?

The appearance of this message may not be due to any threats. Your Norton protection can display this message if: One or more of the security features like Auto-Protect, Firewall, or SONAR are turned off.

How do I cancel my Norton Antivirus subscription?

You may cancel your subscription by signing in to your account and visiting the My Subscriptions tab, or you may contact us. You should cancel before your renewal billing date to allow us time for processing.

How do I completely remove Norton from my computer?

Uninstall Norton device security from Windows

  1. Download the Norton Remove and Reinstall tool.
  2. To open the Downloads window in your browser, press the Ctrl + J key.
  3. Double-click the NRnR icon.
  4. Read the license agreement, and click Agree.
  5. Click Advanced Options.
  6. Click Remove Only.
  7. Click Remove.
  8. Click Restart Now.

How do I get a refund from Norton?

Visit the Member Support and Services home page before you request a refund for assistance with common questions or issues. The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase: Request a Norton Automatic Renewal refund.

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Is Norton Security good 2020?

Is Norton Antivirus Software Good? Norton antivirus software is good and did well in our rating. It offers a number of advantages over many of its antivirus competitors. First and foremost, there’s Norton’s LifeLock identity theft protection, which offers extensive protections against identity theft.

What do I do when Norton says at risk?

Message: “You are at risk. Your PC needs to be scanned for viruses and spyware”

  1. When you see this alert on the product, click Fix Now. Depending on the security status of your computer, Norton will try to turn on the feature that is disabled, or try to update the definitions, or run a scan.
  2. Restart the computer.

Can I buy a new Norton instead of renewing?

Instead of renewing Norton AntiVirus, you can buy and install a different Norton or Symantec product with more features. New product purchases come with a subscription good for one year unless you pick a longer plan. You can buy a new product from Norton’s website or from any store.

Can I buy Norton AntiVirus without automatic renewal?

The answer is no, according to Martyn James, head of media and marketing at free independent resolution service Resolver. “A business should not be auto – renewing you in advance of the date your contract elapses,” commented James. “It should only do this on, or after the original contract ended”.

How do I unsubscribe?

Cancel a subscription on the Google Play app

  1. On your Android phone or tablet, open the Google Play Store.
  2. Check if you’re signed in to the correct Google Account.
  3. Tap Menu. Subscriptions.
  4. Select the subscription you want to cancel.
  5. Tap Cancel subscription.
  6. Follow the instructions.
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Why is Norton not uninstalling?

The reason the application doesn’t completely uninstall through the usual methods is to prepare your system for new Norton installations. The only problem with this is there are often conflicts when trying to uninstall new versions or non- Norton anti-virus products.

Does Norton slow down computer?

Norton will slow down its running process when another antivirus program is installed and running on your computer. Once they are both running, you are likely to run into communication and scanning conflicts, which cause Norton to use large amounts of system memory, resulting in slow computer performance.

Do I need Norton with Windows 10?

Microsoft’s Windows Security (formerly Windows Defender) is now on a par with paid solutions such as McAfee and Norton. There, we said it: You don’t need to pay for antivirus software anymore. In 2019, Microsoft’s own Windows Defender Antivirus, built right into Windows 10 for free, often outperforms paid services.

How long does a Norton refund take?

Please allow six weeks for the refund to be processed. Photocopy or print an image of the Subscription Key label used to activate your Norton. This is necessary to validate your purchase and prevent use of the subscription after the refund.

Can you cancel LifeLock at anytime?

Cancelling Your Membership You may cancel your membership at any time by submitting a request here, or contacting Member Services & Support. You should cancel prior to your renewal billing date to allow for processing. If you ‘re still renewed, please contact us for help with a refund.

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Is Norton security worth the money?

Overall, Norton 360 is my favorite antivirus in 2021 — it’s got a powerful anti-malware engine, a wide range of internet security tools, an intuitive online dashboard, and good customer support, all for a better price than most competitors.